Returns and Exchanges

Please be sure of your order before placing it as returning something of this nature and size becomes very costly and becomes your responsibility.

We will do everything in our power to accept your cancellation should that become necessary. There will be a 45% restocking charge and the cost of freight will be your responsibility. NO refund will be given if the door you are returning arrives broken or damaged, so be sure to insure it to cover this possibility. Should you refuse to accept an order and it’s returned by our shipper you will be charged for that cost. The factory will only give refunds after the door is received, inspected and found in good condition and we are informed of that.

Custom made doors CANNOT BE RETURNED for any reason.

Should your door not fit because of improper measurements we will work with the manufacturer to try to remedy the situation without you having to return the whole door. Cost for new parts and freight will be your responsibility.

Should your door not fit because we made or ordered it incorrectly, all cost to correct the situation will be the responsibility of American Shower and Tub Door or Cardinal Shower Doors.